Terms of sale

General conditions of offers with “CTAG-IDIADA”

Conditions in force for offers issued on or after Jul 8, 2024.

1. Every service provision contract signed with CTAG-IDIADA obeys its specific stipulations and, in addition, these general conditions that will be applied to everything that does not contradict the specific conditions.
2. The acceptance of an offer by the client is equivalent to a firm order and represents a contractual commitment between the two parties.
3. The amounts established in the budget do not include VAT, which will be added to the invoice according to the conditions in force at the time of its issuance.
4. An invoice will be issued at the end of the work or as each of the stipulated stages is reached as long as the duration is greater than 15 days. The lack of required information, such as indicating the order number, confirmation of delivery notes, etc., which are the responsibility of the client, will not nullify the right of CTAG-IDIADA to issue invoices corresponding to the contracted and executed work.
5. The payment period will be that established in the particular payment conditions of the offer, contract or agreement, counted from the date of completion of the work or the stipulated stages. Prices are offered based on this principle. In any case, these conditions will be within the framework established in Law 3/2004, of December 29, which establishes measures to combat late payment in commercial operations, modified by Law 15/2010, of December 5. July.
6. CTAG-IDIADA will request payment from the client in advance or at the beginning of the work when it is necessary for reasons of supply of materials, guarantees or any other reason.
7. Invoices not paid within the agreed period, in the event that the non-payment is due to reasons not attributable to CTAG-IDIADA, will involve compensation from the client equal to the maximum limits established in Law 3/2004, of December 29, which establishes measures to combat late payment in commercial operations, modified by Law 15/2010 of July 5th.
8. Spare parts and other consumables not provided for in the offer and that must be supplied at the request of the client, will be invoiced at the market price, plus 12% for financial and administrative expenses.
9. Transportation and accommodation expenses incurred at the client's request will be invoiced at cost price, plus 12% for financial and administrative expenses. Trips made with company vehicles will be billed according to the current kilometer rate. Human resources included in the trips will be invoiced according to the corresponding rates. These rates will be communicated to the client at the time they must be applied.
10. All equipment, materials or vehicles owned by the client must be delivered to CTAG-IDIADA free of transportation costs, taxes and customs duties, in accordance with international standards for the interpretation of the commercial terms provided for by the Incoterm Delivery Duty Paid (Incoterm DDP), as defined by standard standards of Commerce, published by the International Chamber of Commerce. If, due to non-compliance with this condition, CTAG-IDIADA has to assume expenses not foreseen in the offer, these will be invoiced at cost price, plus 12% for financial and administrative expenses.
11. Any modification to the scope of the contracted services, completion time, prices, payment conditions or other agreed modifications must appear as a contractual annex signed by authorized persons, representing both parties, or by issuing an offer to extend or cancel the old one and submitting a new one.
12. In the event that the client wishes to unilaterally terminate the signed service provision contract, the client will be responsible for the amount of the services provided up to the date of termination, as well as any demonstrable additional expenses that CTAG-IDIADA has incurred as a result of the order received.
13. Client property deposited at CTAG-IDIADA facilities will be subject to the protection measures described in our information security policy. If desired, the client will be informed about them. If the client desires additional confidentiality measures, they must express this in advance and, in that case, the agreed measures will be expressly included in the service provision contract.
14. People who have to enter the CTAG-IDIADA facilities must previously sign the current secrecy commitment document, and must obey the confidentiality rules stipulated in said document and in the documentation of the Information Security System.
15. CTAG-IDIADA has storage premises/areas for the proper conservation and confidentiality of the client's property deposited in our facilities. If the client requires specific conservation conditions, this must be communicated in advance. The conditions must be expressly stated in the service provision contract.
16. The client will notify in advance CTAG-IDIADA the value of properties that must form part of a trial, or that must be left, for any reason, under the responsibility of CTAG-IDIADA, provided that the value of these properties exceeds fifty thousand euros, or when, even if the value is less than this amount, it exceeds the value that could be attributed to it at first glance, due to the properties having hidden values. In such cases, the value of the properties will be stated in the contract for the provision of services and may entail an increase in the prices of the services, due to greater risk. Otherwise, the liability of CTAG-IDIADA for damage to the properties kept in its custody will be doubly limited, on the one hand by the value of the properties at first sight and, on the other, by an amount of the policy contracted by CTAG-IDIADA. The limit regarding the value of properties evident at first glance will apply particularly to prototype vehicles, whose value will be considered equal to that of equivalent conventional vehicles on the market. However, properties intended for a destructive test are not subject to any compensation due to damage caused by incorrect performance of the test, when it is carried out according to the mandatory operating standards and, where appropriate, according to those agreed with the client for each test. In these cases, the client expressly waives claims for damages for property that has been damaged or destroyed by mistake during the test.
17. The reports delivered to the client are for personal use and should not be disseminated. So that the information they contain can be included in reports, articles, advertising, etc., prior and express authorization from CTAG-IDIADA will be requested as long as CTAG-IDIADA can be recognized as the author of said information.
18. The client will be responsible for ensuring that the samples, plans, technical reports, patents, utility models and any other documentation that he brings to CTAG-IDIADA to carry out the corresponding studies and tests, are his property or are in his possession for a title authorized by current legislation.
19. In the case of testing services, the work offered constitutes exclusively the completion of the work and the issuance of the report detailing the conditions under which they were carried out and their corresponding results without evaluating them. Except in those jobs in which the test method contemplates it, and at the request of the Client, CTAG-IDIADA may make assessments on the results of the tests carried out but always considering themselves independent of the testing process itself and may have their own economic assessment within this offer. If any prior and/or subsequent work that could be carried out in CTAG-IDIADA is necessary and is not reflected in the initial scope, it would be the subject of a new offer. If, as a consequence, their total or partial repetition were necessary, they would be the subject of a new offer. CTAG-IDIADA will not be responsible for the deterioration of the materials provided by CLIENT as a consequence of carrying out the planned test.
20. The delivery of samples to be tested or other goods of the Client, as well as their corresponding transport and packaging materials (containers, baskets, pallets, etc.), and their subsequent removal from CTAG-IDIADA will be the responsibility of the Client. Unless previously agreed or stated in writing by the Client, the materials necessary for the transportation of the merchandise will be destroyed at the time of unpacking. The tested goods will be removed by the Client within a period of no more than a week after the completion of the contracted work. After this period, CTAG-IDIADA will understand that the Client waives the right to remove the goods from its property and may order their destruction. Any other condition that the Client determines regarding the treatment or return of samples and test goods must be stated in advance and, in that case, the agreed measures will be expressly included in this service provision contract.
21. All disagreements arising from this contract will be definitively resolved in accordance with the Conciliation and Arbitration Rules of the International Chamber of Commerce, by an arbitrator or more appointed in accordance with said Rules. In case of disagreements in which legal arbitration is not applicable, the parties involved will renounce their corresponding laws and will submit to the legislation of the Courts of the city of Vigo (Pontevedra, Spain).